Terms and Conditions for UK Services
These terms and conditions set out the basis on which our services are provided to customers in the United Kingdom. By making a booking, confirming an order, or allowing work to proceed, you agree to be bound by these service terms and conditions. Please read them carefully before you proceed. They are designed to clarify the booking process, payment requirements, cancellation rights, liability limits, waste handling responsibilities, and the law that applies to our service agreement.
Booking process. A booking becomes valid only when we have received enough information to assess the requested service and have confirmed availability. The information we may require includes the service type, address, preferred date, access details, and any relevant site conditions. We may ask for photographs, measurements, or further clarification before confirming an appointment. Any quotation or estimate provided before confirmation is based on the details supplied at that time and may change if those details are inaccurate or incomplete.
Once a booking is accepted, we will normally issue confirmation in writing or by another durable format. It is your responsibility to check that the details are correct, including the date, service scope, and any special instructions. If changes are needed, they must be requested as soon as possible. We reserve the right to refuse or reschedule a booking where the requested service cannot safely or reasonably be delivered, or where the site conditions are materially different from those originally described.
Payments must be made in accordance with the payment terms stated at the time of booking or on the invoice. Unless otherwise agreed in writing, prices are quoted in pounds sterling and may be subject to VAT where applicable. Some services may require a deposit or full payment in advance, particularly where materials are ordered, specialist labour is reserved, or the appointment is time-sensitive. The balance, if any, becomes due upon completion of the service or within the period specified on the invoice.
If payment is not received on time, we may pause the service, withhold further work, charge reasonable recovery costs, or cancel the booking. We may also charge interest on overdue sums to the extent permitted by law. Any discounts, promotional rates, or estimates are valid only for the period stated and may be withdrawn if the booking is altered, delayed, or expanded beyond the original scope. Where additional work is requested, this may be charged separately at our then-current rates.
Cancellations and amendments. If you wish to cancel or change a booking, you must notify us as early as possible. Cancellation charges may apply where time has been reserved, staff have been allocated, equipment has been dispatched, or materials have been purchased. If the service is cancelled after work has started, you may be charged for work already completed, travel time, wasted materials, and any non-recoverable third-party costs. Where a specific cancellation window applies, that period will be stated at the time of booking.
If you fail to provide access on the agreed date, if the premises are unsafe, or if the work cannot proceed for reasons outside our control, this may be treated as a late cancellation or failed appointment. In such cases, a call-out fee or other reasonable charge may apply. We will always act fairly and proportionately when applying any cancellation or amendment charges, but repeated changes or repeated failed appointments may result in refusal of future bookings. Any request to reschedule is subject to availability.
Service performance and customer obligations. You must ensure that the property, area, or items involved in the service are ready for the agreed work to begin. This includes providing clear access, safe working conditions, and accurate information about hazards, fragile surfaces, restricted entry, utilities, or any legal restrictions affecting the site. You are responsible for obtaining any consents or permissions that are needed for the service to lawfully take place. Where our work depends on your cooperation, delays caused by missing information or non-cooperation may extend the completion time and may incur additional charges.
Any dates or times given for performance are estimates unless we expressly agree that time is of the essence. We will use reasonable efforts to meet agreed schedules, but we are not responsible for delays caused by events outside our control, including adverse weather, traffic disruption, material shortages, utility failures, illness, or other unforeseen events. If a delay arises, we will seek to rearrange the service within a reasonable period. Nothing in these service terms limits your statutory rights where they apply.
Liability. We will carry out our services with reasonable care and skill. If we fail to do so, you may be entitled to a repeat performance or a price reduction, depending on the circumstances and subject to applicable law. However, our responsibility is limited to losses that are reasonably foreseeable and directly caused by our breach. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
We are not liable for indirect or consequential losses, loss of profit, loss of opportunity, loss of business, or damage arising from your failure to follow our instructions, provide accurate information, or maintain suitable conditions for the service. Where we work with items supplied by you, we are not responsible for pre-existing defects, hidden faults, or normal wear and tear. You should remove valuables, sensitive documents, and fragile objects before the service begins unless we have agreed in writing to handle them.
Waste regulations and environmental responsibilities apply to many services, and both parties must cooperate to ensure lawful disposal. Where our service generates waste, we will identify in advance who is responsible for collection, transport, transfer, or disposal. If we take waste away, the waste must be accurately described and not contain prohibited, hazardous, or concealed materials unless we have expressly agreed to handle them and are legally permitted to do so. You must not place restricted items in mixed waste without telling us beforehand.
You are responsible for declaring any hazardous substances, sharp objects, electrical items, gas cylinders, oils, chemicals, clinical waste, or other controlled materials before the service starts. If such materials are discovered unexpectedly, we may stop work, isolate the item, request further instructions, or charge additional fees for safe handling and lawful disposal. We reserve the right to refuse waste that is unlawful, unsafe, improperly packaged, or inconsistent with the service description. Any waste transfer documentation, where required, must be completed truthfully and retained in accordance with applicable rules.
Where our service includes removal or disposal, title to waste passes only when lawful transfer has taken place and any agreed charge has been paid. We may refuse to remove waste that exceeds the agreed volume, weight, or category. It is your duty to ensure that the waste placed for collection belongs to you or that you are otherwise authorised to arrange its removal. Breach of waste laws, environmental rules, or site-specific restrictions by you may make you responsible for fines, remediation costs, or third-party claims arising from that breach.
General service conditions. We may subcontract part or all of the service where appropriate, while remaining responsible for the performance of the service in accordance with these terms. We may update these terms from time to time, but the version in force at the time of your booking will normally apply unless a change is required by law. If any provision of these terms is found to be invalid or unenforceable, the remainder will continue in effect. No failure or delay in enforcing a right will be treated as a waiver of that right.
Nothing in these terms creates a partnership, agency, or employment relationship between us and you. You may not transfer your rights or obligations under the service agreement without our written consent. We may transfer our rights and obligations where this does not materially affect your rights under the contract. Any notice relating to these terms should be provided in a clear and durable form. If there is any inconsistency between a written quotation, a booking confirmation, and these terms, the documents will be interpreted so that the most specific written agreement takes priority to the extent permitted by law.
Governing law. These service terms and conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales unless we expressly agree otherwise in writing. If you are resident in Scotland or Northern Ireland, your mandatory consumer rights under applicable local law are not affected where they cannot be lawfully overridden. Any dispute will be subject to the jurisdiction of the courts that apply under the relevant legal rules. We encourage resolution through direct discussion before formal proceedings where this is appropriate and lawful.
By confirming a booking, paying a deposit, or allowing the service to begin, you acknowledge that you have read, understood, and accepted these terms and conditions.
